1. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on cartnix.com.
  2. If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with cartnix through cartnix.com Home Services. Subject to cartnix.com Home Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report.
  3. Return will be processed only if: it is determined that the product was not damaged while in your possession; the product is not different from what was shipped to you; the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card, and all the accessories therein).
  4. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. cartnix shall not be liable in any manner for any misuse or usage of such information.
  5. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
  6. Products marked as “non-returnable” on the product detail page cannot be returned.
  7. Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

Note : 10 days Replacement/refund policy( you can contact us within 10 days from the delivery of the product.

For damaged / defective products, products with missing parts or product not as described, a replacement will be offered. Replacement may be offered for the entire product or part(s) of the product. • In some cases, the product may only be eligible for a refund. For such products, a refund will be processed on your order in accordance with cartnix.com Refund Policy.